SUPPORT SERVICES
We provide a great service. A service that demonstrates our passion, competence and leadership in all that we do. We are a resource for you and your clinical practice, and we approach each order with the determination to support you the best way possible.
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Customer Service looks forward to helping you get the answers you need.
Clinically trained, experienced clinicians make up our Technical Support team.
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Our Customer Service and Technical Support teams are available Monday to Friday 8am to 4pm Pacific Standard Time to help you.
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CUSTOMER SERVICE
Have questions about shipping, order status or other inquiries? Call our Customer Service team or fill out the form and we will get back to you.
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TECHNICAL SUPPORT
Experienced technicians can help with prescription writing and device trouble-shooting. This service is offered to active customers.
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HOW CAN WE HELP?
OUR TEAM OF SKILLED EXPERTS
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Anna L.
Anna has been in the customer service field for over 10 years and with Paris Orthotics since 2015. She enjoys trying new things, travelling, eating (especially candy), yoga and hanging out with her pug/ Boston terrier cross MJ.
CUSTOMER SERVICE
Torin S.
Torin is a Bachelor of Arts: English graduate from Simon Fraser University. He has worked in various customer service fields for ten years and volunteers yearly for the Vancouver Writer’s Festival at Granville Island. He is passionate about supporting reading and publishing efforts in Vancouver, but he mostly likes taking silly pictures of his cat Suzy.
CUSTOMER SERVICE
Jody W.
Jody has been a Canadian certified Pedorthist since 2005 and has been with Paris Orthotics since 2008. She is a great problem solver and critical thinker in both her clinical and technical support roles. She is a mom of two cute active girls. You will often find Jody biking, running, skiing and just enjoying the outdoors in her spare time.
PEDORTHIST
TECHNICAL SUPPORT
Leif R.
Leif has worked at Paris Orthotics since 1999 and is Paris Orthotics’ technical support lead. He earned his Canadian Pedorthic designation in 2002. In addition to drawing on his clinical background, he shares an abundance of knowledge and experience with the technical support team. At leisure, Leif is a skilled ukulele player and an avid runner.
PEDORTHIST
TECHNICAL SUPPORT
Aaron C.
Aaron earned his Canadian Pedorthic designation in 2015 and has worked at Paris Orthotics since 2012. Aaron has a very friendly approach and is a very skilled and knowledgeable clinician and technical support representative. Aaron loves reading, making bubble tea and the sport of ultimate. At the peak of his ultimate career he earned a position with the Vancouver Nighthawks, a local semi-pro ultimate team.
PEDORTHIST
TECHNICAL SUPPORT
Devon W.
Devon started working with Paris Orthotics in 2020 and has earned her Canadian Pedorthic designation in 2021. She is one of the last members to become certified through the apprenticeship route. She enjoys staying active through sports such as basketball, volleyball and ultimate. In her free time she likes to tend to her plants, build Lego sets, and loves to go to smaller, intimate concerts.
PEDORTHIST
TECHNICAL SUPPORT